Shipping policy

SHIPPING POLICY

Last Updated: 27 June 2026

Thank you for shopping with LumineSmile™. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1-3 business days after payment has been received and verified.

Please note that orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

United Kingdom

Estimated delivery time: 6-12 business days

Europe

Estimated delivery time: 7-14 business days

United States, Canada & Australia

Estimated delivery time: 7-15 business days

Rest of the World

Estimated delivery time: 10-20 business days

Please note that these delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and promotional offers.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to become available.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country’s customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Incorrect Address Information

Please ensure that all shipping information is correct before placing your order.

LumineSmile™ is not responsible for orders shipped to an incorrect address provided by the customer.

Delayed or Lost Packages

While we strive to ensure timely delivery, occasional delays may occur due to:

If your order has not arrived within 30 days of dispatch, please contact us and we will work with you to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the damaged item and packaging.

If you have any questions regarding your shipment, please contact us:

LumineSmile™
Email: luminesmilesupport@gmail.com
Website: www.luminesmile.co.uk