Refund policy

RETURN & REFUND POLICY

Last Updated: 27 June 2026

At LumineSmile™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

To be eligible for a refund, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories and contents received.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used whitening gels.
  • Used mouth trays or LED devices.
  • Items that have been damaged due to misuse.
  • Products returned more than 30 days after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

We will arrange a replacement or refund where appropriate.

How to Request a Return

To start a return, please contact us at:

Email: luminesmilesupport@gmail.com

Please include your:

  • Full name
  • Order number
  • Reason for return

Our support team will provide you with return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective.
  • The wrong item was sent.
  • The item arrived damaged.

Original shipping charges are non-refundable unless the return is due to our error.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

luminesmilesupport@gmail.com

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or dispatched, it can no longer be cancelled.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

LumineSmile™
Email: luminesmilesupport@gmail.com
Website: luminesmile.store